DELIVERY AND RETURN POLICY
Last Updated: September 11, 2026
At BosphorusTour.net, we offer our customers boat tours, Bosphorus cruises, private yacht tours, day trips, transfers, and various tourism activities in Istanbul and throughout Turkey.
These Delivery and Return Terms and Conditions govern the reservation, payment, cancellation, and refund processes for tours, activities, and other services purchased through our website.
1. Reservations and Service Delivery
For reservations made through our website, once the payment process is successfully completed, the reservation details are sent to the email address and/or contact method provided by the customer during the booking process.
A reservation confirmation indicates that a reservation has been made for the relevant service, not that the service has been provided or the tour has taken place.
The date, time, meeting point, and, if applicable, transfer details for the tour or activity will be specified in the reservation confirmation or in a separate notification sent to the customer.
It is the customer’s responsibility to be at the meeting point specified at the time of booking at the designated time.
2. Electronic Ticket and Reservation Information
Reservation information regarding the purchased service can be sent electronically.
The customer can show their reservation confirmation on a phone, tablet, or other electronic device. If necessary, the customer may be asked to present their reservation number, voucher, or ticket information.
If the reservation details are not received by the customer, the customer’s info@bosphorustour.net or through our WhatsApp or phone contact channels.
3. Cancellation and Free Returns
The cancellation policy for a reservation is subject to the specific terms listed on the product page for the tour or activity you purchased.
Unless otherwise specified on the product page, refunds will be issued for cancellation requests made at least 24 hours before the tour or activity start time.
For cancellation requests made less than 24 hours in advance, the specific cancellation terms for the relevant service apply, and a refund may not be issued.
Different cancellation policies may apply to certain private tours, private yacht charters, group reservations, special events, or services specified by the provider. These policies are communicated to the customer at the time of booking.
4. Submission of the Cancellation Request
Cancellation requests should be submitted in writing whenever possible.
To request a cancellation:
Email: info@bosphorustour.net
Phone: +90 543 936 63 70
WhatsApp: The WhatsApp contact channel on our website
In a cancellation request, the customer must:
- First and last name,
- Reservation number,
- The name of the tour/activity purchased,
- History of Turkey,
- Contact Information
Providing this information helps ensure that the process is completed more quickly.
5. Return Process
If the right to a refund arises, the service fee collected from the customer will be refunded via the same payment method used to make the original payment.
For payments made with a credit or debit card, the time it takes for a refund to appear in the customer’s account may vary depending on the banks’ processing times.
Once the refund has been processed by BosphorusTour.net, our company is not responsible for any delays caused by the banking system.
6. Cancellation of the Tour by Our Company
If the tour cannot be conducted due to weather conditions, sea conditions, decisions by official authorities, safety concerns, technical issues, transportation problems, or force majeure, the customer will be notified as soon as possible.
If our company cancels the tour and the customer does not agree to an alternative date or service, the service fee charged for the relevant reservation will be refunded.
If an alternative tour or date is offered, the customer may transfer their reservation to the alternative service, provided it is suitable.
7. Customer’s Failure to Participate in the Tour
A “No-Show” situation may occur if the customer fails to arrive at the specified meeting point on time, misses the transfer vehicle, or does not participate in the tour for personal reasons.
In the event of a no-show, a refund may not be issued depending on the specific cancellation terms for the purchased service.
For this reason, customers are strongly advised to be at the designated meeting point before the tour’s start time.
8. Late Arrival and Transfer Services
For tours that include a transfer, the customer must be at the hotel or the designated pickup location at the specified time.
If the transfer vehicle cannot wait due to the customer’s tardiness or if the customer misses the tour, any additional fees incurred to reschedule the service may be the customer’s responsibility.
9. Changes to the Service Content
Changes may be made to the tour’s route, vessel, departure time, or itinerary due to weather conditions, maritime traffic, safety measures, decisions by official authorities, or operational reasons.
Such changes may not give rise to the right to cancel the service or receive a refund, provided they do not eliminate the essential nature of the service.
10. Right of Withdrawal
For tours, excursions, boat trips, entertainment, or similar services scheduled to take place on a specific date or during a specific period, the exceptions to the right of withdrawal provided for in current consumer protection laws may apply.
For this reason, if a reservation is made for a specific date or period, there may be cases where the consumer cannot exercise their general 14-day right of withdrawal.
In the case of cancellations and refunds, the specific cancellation terms of the purchased service and applicable consumer protection laws are taken into account first.
11. Scope of Refunds
The refund amount is determined based on the cancellation terms for the service purchased by the customer and applicable laws and regulations.
Fees collected by third-party service providers that are non-refundable may be excluded from the refund policy if this has been clearly communicated to the customer.
12. Communication
You can contact us for information regarding reservations, cancellations, refunds, or service delivery.
BosphorusTour.net
Email: info@bosphorustour.net
Phone: +90 543 936 63 70
Website: bosphorustour.net
With a focus on customer satisfaction, we address all requests as quickly as possible.